You can manually unlock a fully or partially locked device to restore normal user access after it has been locked.

1. In the management console, on the menu bar, click Focus > Devices.
2. In the device table, find the device to manually unlock, and then click Actions > Show Unlock Key.
3. Copy the unique unlock key, and then run the following commands on the device:
   • For Linux devices:

     1. Run ./CyOptics control --password "unlock_key_in_double_quotes" unlock -net

   • For macOS devices:
     1. Run cd /Library/Application\ Support/Cylance/Optics/CyOptics.app/Contents/MacOS
     2. Run sudo ./CyOptics control --password unlock_key unlock -net
   • For Windows devices:
     1. Navigate to the Aurora Focus executable folder (by default, C:\Program Files\Cylance\Optics).
     2. Open a command prompt as an administrator and run the following command: CyOptics.exe control --password "unlock_key_in_double_quotes" unlock -a