Consider the following items when troubleshooting update, status, and connectivity issues with Aurora Protect Desktop:

• Review the Status icons of the Aurora Protect Desktop agent. 
• Verify that firewall port 443 is open and that the device can resolve and connect to Arctic Wolf sites.
• Review the device information in the management console. Verify whether the device is online or offline and its last connected time.
• Verify whether a proxy is being used by the device to connect to the Internet, and whether credentials are properly configured on the proxy.
• Restart the Endpoint Defense service so that it attempts to connect to the console.
• Collect debug logs. See Manage logs for the Aurora Protect Desktop agent.
• Collect the output of system information when the issue occurs.
  • Windows: msinfo32 or winmsd
  • macOS: System Information