Enable verbose logging on macOS devices

Enable verbose logging when troubleshooting issues with the Aurora Protect agent or if Arctic Wolf support requests it.

Use verbose logging for troubleshooting only, as it creates a larger log file. The Aurora Endpoint Security console retains agent log files for 30 days.

  1. Sign in to the Aurora Endpoint Security console.
  2. Click Assets > Devices.
  3. Click a device.
  4. In the Agent Logging Level menu, change the log level to Verbose.
  5. On your desktop, control-click the agent icon in the menu bar and select Quit.
  6. Run this command from the terminal:
    CMD 
    sudo /Applications/Cylance/CylancePROTECTUI.app/Contents/MacOS/CylancePROTECTUI.-a
  7. Control-click the agent icon in the menu bar and select Logging > All.