Install and activate the Aurora Protect Mobile app

  • You are ready to activate the Aurora Protect Mobile app when you receive an activation email from your administrator that contains information to activate the app.
  • Your administrator might have advised whether you are a directory or an BlackBerry Online Account user. If you are an BlackBerry Online Account user and you don't know your credentials, go to the BlackBerry Online Account password reset page to enter your email address and follow the instructions in the password reset email to set a password that you will use to activate the Aurora Protect Mobile app.
  • JavaScript must be enabled in your default mobile browser. The Aurora Protect Mobile app supports Google Chrome, Samsung Internet, and Safari.
  1. Download and install the Aurora Protect Mobile app from the App Store or Google Play. 
  2. Open the Aurora Protect Mobile app.
  3. Review and agree to the Arctic Wolf privacy notice and terms and conditions.
  4. Do one of the following:

    Task

    Steps

    Activate the app using a QR Code
    1. Tap Scan QR Code.
    2. Scan the QR Code from the Aurora Protect Mobile app activation email that you received.

    Directory user: Activate the app with your work email address and password
    1. Tap Sign in with your account credentials as instructed by your administrator.
    2. When prompted for your custom domain, type the domain from the Aurora Protect Mobile app activation email that you received (option C). Tap Next.
    3. In the Username field, type your work email address. Tap Next.
    4. In the Password field, type your work email password. Tap Next.

    BlackBerry Online Account user: Activate the Aurora Protect Mobile app with your BlackBerry Online Account email address and password
    1. Tap Sign in with your account credentials as instructed by your administrator.
    2. When prompted for your custom domain, type the domain from the Aurora Protect Mobile app activation email that you received (option C). Tap Next.
    3. In the Username field, type the email address for your BlackBerry Online Account. Tap Next.
    4. In the Password field, type the password for your BlackBerry Online Account. Tap Next.

    Activate the Aurora Protect Mobile app using an activation password
    1. Tap Enter credentials from your activation email.
    2. In the Custom domain field, type the domain from the Aurora Protect Mobile app activation email that you received (option B).
    3. In the Username field, type your username.
    4. In the Activation password field, type the activation password.
    5. Tap Continue.
  5. Depending on the configuration by your administrator, you may receive multiple prompts to enable and allow access for different features. Complete the prompts and allow access permissions as necessary, and complete any additional instructions that are displayed.
    To detect network changes for the Wi-Fi protection feature, you must allow background location permissions all the time.
  • You must allow background activity for the Aurora Protect Mobile app.
  • You can repeat these steps to install and activate the Aurora Protect Mobile app on additional devices.
  • The Aurora Protect Mobile app for Android notifies you when a new version of the app is available in Google Play. After 30 days, the app will download the update automatically and prompt you to complete the update and restart the app. After 60 days, you cannot use the app until you respond to the upgrade prompt.
  • The Aurora Protect Mobile app for iOS supports automatic updates from the App Store.
  • See Enable work mode in the Aurora Protect Mobile app and Enable the message scanning feature.