Add an ITSM tenant organization for your ServiceNow integration

Note: This task is for MSPs.
  1. Sign in to the Arctic Wolf Unified Portal.
  2. In the navigation menu, click Organization Profile > Integrations.
  3. Click the ITSM tab.
  4. In the Customer List section, for each organization, enter the corresponding ServiceNow company ID.
  5. Under Actions, click Save.
  6. Toggle Sync Enabled on for at least one customer.
    The Sync Test dialog opens the first time that you toggle this on.
  7. Repeat these steps to enable synchronization for each organization:
    1. Under Actions, click > Request Sync Test.
      The Sync Test dialog appears.
    2. Select a recipient.
    3. To complete your ServiceNow integration, click Start Sync Test.
      The Arctic Wolf server checks for integration errors.