Perform a silent installation and upgrade of the Gateway agent

You can deploy the Gateway agent to users. If the deployment is for a new installation, users must restart their device and manually complete the installation process and enable Work Mode or activate Safe Mode. For new deployments, you can specify the custom domain name that you obtain the "Custom Domain Name" field in Settings > Application. If the deployment is an upgrade, users must restart their devices for the upgrade to complete. The Gateway agent configurations are retained, and no additional action is required by users.
Download a copy of the Gateway agent for Windows from the BlackBerry website and save it to a location on your computer.
  1. Open a command prompt and run as administrator.
  2. Navigate to the location where you saved the Gateway agents. Complete one of these tasks. In this example, we will use Gateway agent version 2.7.0.19.
    • To perform a silent installation or upgrade without restarting the users' devices, type

      .\CylanceGATEWAY-2.7.0.19.exe /s /v" REBOOT=Suppress /qn"

    • To perform a silent installation or upgrade and immediately restart the users' devices, type .\CylanceGATEWAY-2.7.0.19.exe /s /v" /qn"
    • To perform a silent installation or upgrade and create an installation log file called GWInstall, type

      .\CylanceGATEWAY-2.7.0.19.exe /s /v" REBOOT=Suppress /qn /l*v .\GWInstall.log"

    • To perform a new installation and specify the custom domain name, type

      .\CylanceGATEWAY-<2.9.x.x>.exe /s /v" CUSTOM_DOMAIN=<your_custom_domain_name> /qn"

      This feature requires Gateway agent for Windows 2.9 or later.

  3. If necessary, direct your users to restart their devices and follow the onscreen prompts.