Add Aurora Protect Mobile app and Gateway users

If you want to add users from your company directory, follow the instructions in Linking to your company directory. If you enable onboarding, directory groups and user accounts are added to the management console during the synchronization process. Follow the steps below if you want to add directory users individually without onboarding, or if you want to add individual users as BlackBerry Online Account users.
  1. In the management console, on the menu bar, click Assets > Users.
  2. Click Add Users.
  3. Do one of these actions:

    Task

    Steps

    Add a directory user.
    1. Enter the name of the user, and then click the matching result from the list.
    2. Optionally, if you already added user groups, add the user to one or more groups.

    Add an BlackBerry Online Account user.
    1. Click in the search field and click Add a new user manually. If you have not configured a directory connection, go to the next step.
    2. Specify the user's name and email address.
    3. Optionally, if you have already added user groups, add the user to one or more groups.
    4. Direct the user to the BlackBerry Online Account password reset to enter their email and set a password. The user will use this password to activate the Aurora Protect Mobile app. Users can also access the password reset link from the Aurora Protect Mobile app when they activate the app.
  4. Click Save. If you want to add another user, click Save and New and repeat the previous step.