Manage Aurora Protect Mobile app and Gateway users

You can view and manage user accounts that are enabled for the Aurora Protect Mobile app and for Gateway in the management console.
  1. In the management console, on the menu bar, click Assets > Users. Do any of the following:
    • To sort users in ascending or descending order by a column, click the name of the column.
    • To filter the users, click Filter icon on a column and type or select the filter criteria.
  2. Do any of the following:

    Task

    Steps

    View a user’s alerts.
    1. Click a user’s name.
    2. On the menu, click Alerts.
    3. Click the appropriate tab.

    View a user’s events.
    1. Click a user’s name.
    2. On the menu, click Events.

    View a user’s device details.
    1. Click a user’s name.
    2. On the menu, click Devices.
    3. Click a device to view the associated alerts, events, and compliance information.

    Add a user to a group.
    Directory groups are managed in your company directory, so you can’t use the steps below to add users to directory groups. These steps apply to local groups only.
    1. Click a user’s name.
    2. On the menu, click Configuration.
    3. Click Assign User Groups.
    4. Search for and select one or more groups.
    5. Click Assign.

    Remove a user from a group.
    Directory groups are managed in your company directory, so you can’t use the steps below to remove users from directory groups. These steps apply to local groups only.
    1. Click a user’s name.
    2. On the menu, click Configuration.
    3. Click Delete icon next to the group.
    4. Click Unassign.

    Assign a policy to a user.
    1. Click a user’s name.
    2. On the menu, click Configuration.
    3. Click Assign User Policies.
    4. In the policies drop-down list, click the type of policy.
    5. Search for and select the policy.
    6. Click Assign.

    If the user is already assigned a policy of that type, the new selection replaces the previously assigned policy.

    Remove a policy from a user.
    1. Click a user's name.
    2. On the menu, click Configuration.
    3. Click Delete icon next to the policy.
    4. Click Unassign.

    Remove the One-Time Password enrollment from a user.

    The user must be enrolled for One-Time Password.

    1. Click a user's name.
    2. In the Actions drop-down list, click Remove TOTP enrollment.
    3. In the Remove TOTP enrollment dialog box, click Confirm.

    Send a new activation email for the Aurora Protect Mobile app.

    The user must be assigned an enrollment policy with the applicable mobile platform enabled.

    1. Select one or more users.
    2. Click Resend Invitation.
    3. Click Resend Invitation again to confirm.

    Expire a user’s activation password for the Aurora Protect Mobile app.
    1. Select one or more users.
    2. Click Expire Passcode.
    3. Click Expire to confirm.

    Delete users.
    1. Select one or more users.
    2. Click Delete Users.
    3. Click Delete to confirm.

    The user account and all Aurora Protect Mobile app and Gateway events and alerts associated with that user are removed from the Aurora Endpoint Security services and management console. If you configured directory synchronization and onboarding, modify the directory group as necessary so that the user is not added to Aurora Endpoint Security again when synchronization occurs.