Enable Work Mode in the Gateway agent

If your administrator has set up Gateway service for you, you can enable Work Mode in the Gateway agent on Windows and macOS devices to access network resources safely and protect your device from suspicious and potentially malicious network activity. Your administrator can also force the agent to start and enable Work Mode automatically.

When Work Mode is enabled, Gateway establishes secure connections between your device and your organization's network and the public Internet, analyzes your network activity, and applies network access policies managed by your administrator.

If your administrator has configured the agent to enable Safe Mode, see Activate Safe Mode in the Gateway agent.

  • Install the Gateway agent. To download the agent, go to the BlackBerry Website and scroll down to the Download Gateway section.
  • Activate the agent using your directory or BlackBerry Online Account credentials. For more information about activating the agent, see the Gateway activation email that you received from your administrator. On macOS devices, when you are prompted, make sure that you select the "Allow Gateway to filter network content."
  1. On your computer, open the Gateway agent.
  2. Complete one of the following tasks:
    • Enable Work Mode: Click Enable Work Mode.
    • If your administrator has forced both the agent to start when you log in and enable Work Mode automatically, no action is required.
When the connection is established, the "Work Mode Enabled" status appears.
  • To view warnings about suspicious network activity, click the Warnings icon. From the Warnings screen, you can also choose to clear and mute warning notifications.
  • To view the policies that are assigned to the agent by your administrator, click the Policy Settings icon.
  • You can configure settings for the Gateway agent.