Resolve mobile threats
- Open the Aurora Protect Mobile app.
- Tap Device Health.
- Expand one of the following sections:
- App security
- Device security
- Network protection
- Use the following table to help resolve any threats that were detected on the device.
Feature
Platform
Description
Resolution
App security
Malicious apps
Android
Expand the section to display a list of any malicious apps that the app has detected.
Tap Fix to uninstall a malicious app from the device OS.
Sideloaded apps
Android
iOS
Sideloaded apps are apps that were installed from unknown or untrusted sources.
On Android devices, expand the section to display a list of any sideloaded apps that the app has detected.
On iOS devices, expand the section to display a list of third-party application developer profiles that are trusted and installed on your device.
Tap Fix to view instructions for removing the sideloaded app.
On Android devices, you are directed to the device settings to uninstall the app.
On iOS devices, you are directed to the Settings app to remove the trusted app profile from your device.
Device security
Developer options
Android
Developer options indicates whether developer mode is enabled on the device.
Tap Fix to view instructions for turning off developer mode. You are directed to the device settings to turn off developer mode.
Root detection
Android
iOS
Root detection displays a notification if the app detects that the device is rooted or jailbroken.
No action in the app. You must contact your administrator for a resolution.
Full disk encryption
Android
Full disk encryption indicates whether disk encryption is enabled on the device.
Tap Fix to view instructions for turning on disk encryption. You are directed to the device settings to turn on disk encryption.
Screen lock
Android
iOS
Screen lock indicates whether a screen lock option (for example, a password or fingerprint) is currently enabled on the device.
Tap Fix to view instructions for turning on a screen lock.
On Android devices, you are directed to go to the device settings to turn on a screen lock.
Device attestation
Android
iOS
On Android devices, a notification is displayed if the Aurora Protect Mobile app fails any of the following:- SafetyNet or Play Integrity attestation
- Hardware certificate attestation
- Hardware attestation security level lower than what is configured in the Aurora Protect Mobile policy
- Hardware attestation security patch level is lower than what is configured in the Aurora Protect Mobile policy
- Hardware attestation boot state is unverified
On iOS devices, a notification is displayed if the Aurora Protect Mobile app fails an integrity check using the Apple DeviceCheck framework.
For Android devices, if the security patch level does not meet the configured minimum patch, tap Fix to check for software updates.
For other attestation alerts and integrity checks, there is no action in the app. You must contact your administrator for a resolution.
Device OS
Android
iOS
Device OS indicates whether the device OS meets the requirements in the Aurora Protect policy that is assigned to you.
Tap Fix to view instructions for upgrading the OS.
On Android devices, you are directed to the device settings to upgrade the OS.
Device model
Android
iOS
Device model indicates whether the device model meets the requirements in the Aurora Protect policy that is assigned to you.
There is no action to perform in the app. You must contact your administrator for a resolution.
Network protection
Network connection
Android
iOS
Network connection indicates whether the current network is unsafe.
Tap Fix to view instructions for disconnecting from the unsafe network.
On Android devices, there is an option to go to the device settings to disconnect from the network.
Wi-Fi security
Android
Wi-Fi security indicates whether the current Wi-Fi network is insecure.
Tap Fix to view instructions for disconnecting from the Wi-Fi network.
On Android devices, there is an option to go to the device settings to disconnect from the Wi-Fi network.
Message scanning features
Malware messages detected
Android
iOS
Identify SMS text messages with potentially malicious URLs.
On Android devices, tap Fix to go to the default messaging app to delete the text messages.
On iOS devices, the text messages are automatically filtered to the junk folder.