Software not running

The software to be patched must be running, but it is currently stopped or unavailable.

Open a support ticket.

Uninstallation timed out

The uninstallation did not complete in time. Try running the patch process again.

Try to apply the patch again. If that fails, open a support ticket.

No active user session

No user is currently signed in to the device.

Sign in with a user.

Access denied

Antivirus software stopped Arctic Wolf Agent from accessing the device.

Update the antivirus policies to allow patching.

Access denied

A cybersecurity application stopped Arctic Wolf Agent from accessing the device.

Update the security application policies to allow patching.

Software version unknown

The software version on the device could not be identified.

Open a support ticket.

Patch process timed out

Try reducing the number of patches in a single deployment.

Close other applications to reduce the overall system load.

OS details unknown

Information about the operating system could not be retrieved.

Unsupported software

This software is no longer supported.

Open a support ticket.

Unsupported language

The current system language is not supported.

Open a support ticket.

Unsupported architecture

The system architecture is not supported for this operation.

Open a support ticket.

Unable to patch software

This software must be patched manually.

Manually apply the patch and open a support ticket.

Installation blocked

One or more processes preventing installation could not be stopped.

Installation blocked

Unable to identify which processes are preventing installation.

Unable to patch software

This software must be patched manually.

Open a support ticket.

Installation failed

The installation was unsuccessful.

Open a support ticket.

Installer extraction failed

The installer or its files could not be extracted.

Another installation in progress

Another MSI installation process is currently running. Try again later.

Try applying the patch later.

Software version mismatch

The installed software version does not match the expected version.

Scan the device again. If the software version was updated by other means, either the vulnerability will get resolved or new patch information will appear.

Unsupported OS architecture

The operating system architecture is not supported.

Open a support ticket.

Insufficient memory

The device ran out of available memory during installation.

Free up additional storage space on the device.

File decompression failed

The compressed files could not be unpacked.

Insufficient system privileges

Arctic Wolf Agent does not have the required system privileges.

Open a support ticket.

Installer version verification failed

The installer version could not be verified against the requested version.

Patching must be user-initiated

In a Remote Desktop session, the operation must be initiated by a signed-in user, not run by the system.

Multiple Remote Desktop sessions detected

Patching is not supported when multiple Remote Desktop sessions are active.

Open a support ticket.

Remote Desktop user mismatch

The patch process was started by a different user than the one currently logged in through Remote Desktop.

Open a support ticket.

Software version mismatched or not found

The expected software version was not found, or the software is not installed on the device.

Scan the device again. If the software version was updated by another method, either the vulnerability will get resolved or new patch information will appear.

Patch request timed out

Try reducing the number of patches in a single deployment.

Close other applications to reduce the overall system load.

Software not found

The software to be patched was not found on the device.

Scan the device again. If the vulnerability reported on the software is still not resolved, open a support ticket.

Download failed

A required dependency package could not be downloaded.

Download failed

The required software package could not be downloaded.

Patch no longer required

The patch was not applied because the risk was no longer detected.

No action required. You can still manually update the software, but it is not required to resolve the risk.

Patch deadline exceeded

The software was not patched before the deployment deadline.

Try to apply the patch again.

Unexpected error

Please try again. If the issue persists, open a support ticket.

Try to apply the patch again. If the issue persists, open a support ticket.