Arctic Wolf Resolve error codes
These are possible messages that can be sent if an error occurs while applying a patch.
| Error code | Error message |
|---|---|
| -24 |
Software not running The software to be patched must be running, but it is currently stopped or unavailable. |
| -40 |
Uninstallation timed out The uninstallation did not complete in time. Try running the patch process again. |
| -50 |
No active user session No user is currently signed in to the device. |
| -62 |
Access denied Antivirus software stopped Arctic Wolf Agent from accessing the device. |
| -72 |
Access denied A cybersecurity application stopped Arctic Wolf Agent from accessing the device. |
| -1020 |
Software version unknown The software version on the device could not be identified. |
| -1021 |
Patch process timed out Try reducing the number of patches in a single deployment. |
| -1022 |
OS details unknown Information about the operating system could not be retrieved. |
| -1026 |
Unsupported software This software is no longer supported. |
| -1027 |
Unsupported language The current system language is not supported. |
| -1028 |
Unsupported architecture The system architecture is not supported for this operation. |
| -1029 |
Unable to patch software This software must be patched manually. |
| -1030 |
Installation blocked One or more processes preventing installation could not be stopped. |
| -1031 |
Installation blocked Unable to identify which processes are preventing installation. |
| -1033 |
Unable to patch software This software must be patched manually. |
| -1034 |
Installation failed The installation was unsuccessful. |
| -1036 |
Installer extraction failed The installer or its files could not be extracted. |
| -1041 |
Another installation in progress Another MSI installation process is currently running. Try again later. |
| -1042 |
Software version mismatch The installed software version does not match the expected version. |
| -1046 |
Unsupported OS architecture The operating system architecture is not supported. |
| -1049 |
Insufficient memory The device ran out of available memory during installation. |
| -1050 |
File decompression failed The compressed files could not be unpacked. |
| -1051 |
Insufficient system privileges Arctic Wolf Agent does not have the required system privileges. |
| -1052 |
Installer version verification failed The installer version could not be verified against the requested version. |
| -1054 |
Patching must be user-initiated In a Remote Desktop session, the operation must be initiated by a signed-in user, not run by the system. |
| -1055 |
Multiple Remote Desktop sessions detected Patching is not supported when multiple Remote Desktop sessions are active. |
| -1056 |
Remote Desktop user mismatch The patch process was started by a different user than the one currently logged in through Remote Desktop. |
| -10001 |
Software version mismatched or not found The expected software version was not found, or the software is not installed on the device. |
| -10003 |
Patch request timed out Try reducing the number of patches in a single deployment. |
| -10004 |
Software not found The software to be patched was not found on the device. |
| -20201 |
Download failed A required dependency package could not be downloaded. |
| -20203 |
Download failed The required software package could not be downloaded. |
| -20206 |
Patch no longer required The patch was not applied because the risk was no longer detected. |
| -20407 |
Patch deadline exceeded The software was not patched before the deployment deadline. |
| Any other code |
Unexpected error Please try again. If the issue persists, open a support ticket. |