Integrate your ITSM solution with the Unified Portal

You can integrate your IT service management (ITSM) solution with the Arctic Wolf Unified Portal. With this integration, you can create tickets in your ITSM software for risks to help you track risk remediation.

These resources are required:
  • ConnectWise or ServiceNow ITSM solution
  • Your ITSM credentials
  • Your assignment group ID and ticket mapping details
  1. Arctic Wolf Unified Portal にサインインします。
  2. ナビゲーションメニューで、［組織プロファイル］ > ［通知設定］をクリックします。
  3. Click the ITSM tab.
  4. Configure your ServiceNow or ServiceNow ITSM software.
    For more information, see ITSM Integrations.
  5. In the navigation menu, click Organization Profile > Notification Preferences.
  6. Select the ITSM checkbox.
  7. Click Save Preferences.
  8. In the navigation menu, click ［脆弱性管理］ > ［リスク］.
    The Create ITSM Ticket button is now available for you to create tickets against risks in the Risks table. Also, the ITSM Ticket ID and ITSM Ticket Status columns are now visible in the Risks table.