Troubleshoot CSV file user enrollment and management

This information provides solutions to issues with enrolling and managing users in MA using a CSV file.

Your file contains formatting errors

This error displays: The file contains (number) formatting errors. Please fix the errors to continue..

Possible cause: The CSV file contains empty cells or missing fields.

Resolution:

  1. Click X to close the error message.
  2. Review the CSV file for empty cells or fields. For example, a missing email address is missing.
  3. Fix any errors, and then save the CSV file.
  4. Refresh your MA Portal browser tab.
  5. Upload the CSV file to the MA Portal.
  6. Click Submit.
  7. If the error persist, contact your Concierge Security® Team (CST) at security@arcticwolf.com.

CSV file contains invalid email addresses

This error displays: The file contains (number) invalid email addresses. Please fix the errors to continue..

Possible cause: The CSV file contains an incomplete email address.

Resolution:

  1. Click X to close the error message.
  2. Review the CSV file for incomplete email addresses. For example, an addressing missing an @ symbol.
  3. Fix any errors, and then save the CSV file.
  4. Refresh your MA Portal browser tab.
  5. Upload the CSV file to the MA Portal.
  6. Click Submit.
  7. If the error persist, contact your Concierge Security® Team (CST) at security@arcticwolf.com.

CSV file contains duplicate email addresses

This error displays: The file contains (number) duplicate email addresses. Please fix the errors to continue.

Possible cause: The CSV file contains a duplicate email address.

Resolution:

  1. Click X to close the error message.
  2. Review the CSV file for duplicate email addresses.
  3. Fix any errors, and then save the CSV file.
  4. Refresh your MA Portal browser tab.
  5. Upload the CSV file to the MA Portal.
  6. Click Submit.
  7. If the error persist, contact your Concierge Security® Team (CST) at security@arcticwolf.com.

CSV file contains formatting errors

This error displays: The file contains (number) formatting errors. The file contains (number) invalid email addresses. The file contains (number) duplicate email addresses. Please fix the errors to continue.

Possible cause: The CSV file contains multiple errors.

Resolution:

  1. Click X to close the error message.
  2. Review the CSV file for:
    • Empty cells
    • Missing fields. For example, user last name
    • Incomplete email addresses
    • Duplicate email addresses
  3. Fix any errors, and then save the CSV file.
  4. Refresh your MA Portal browser tab.
  5. Upload the CSV file to the MA Portal.
  6. Click Submit.
  7. If the error persist, contact your Concierge Security® Team (CST) at security@arcticwolf.com.