Considerations for managing CylanceHYBRID

CylanceHYBRID is deployed as a single instance. CylanceHYBRID does not currently support multi-node clusters for load balancing or high availability.

Item

Description

CylanceHYBRID local user account password

Currently, there is no mechanism to reset or recover the password unless you have configured CylanceHYBRID to use Microsoft Active Directory.

  • If Active Directory is not configured and you lose the password, you must reinstall CylanceHYBRID.
  • If Active Directory is configured, an authorized CylanceHYBRID user can use their work credentials to sign in and change the CylanceHYBRID local user account password.

For more information, see Change the password of the local user account.

Communication through another CylanceHYBRID application

A CylanceHYBRID application cannot communicate to or through another CylanceHYBRID application.

Static IP address

CylanceHYBRID does not support management-console static IP addresses.

Endpoint Defense API

The Endpoint Defense API cannot be used to modify the CylanceHYBRID application.

Aurora Endpoint Security management console

A CylanceHYBRID application appears in the Aurora Endpoint Security management console, but currently it cannot be managed from the console.

Devices connected to CylanceHYBRID

Devices configured to communicate with CylanceHYBRID must be able to communicate with the DNS host name that you created for CylanceHYBRID over TCP port 443. After a device is registered with the CylanceHYBRID console, disconnecting the device from the corporate network (for example, taking a laptop home), results in the device being offline. In offline mode, agents will continue to function as designed, using the last policy update received while the device was online.

Virtualization high availability

If your virtualization application has a redundancy feature, you should use it to provide failure protection against hardware and operating-system outages for your CylanceHYBRID environment. As an example, see VMware's article on high availability on their website.

However, the active node and redundant node(s):

  • must have the same fully qualified domain name (FQDN) and IP address
  • cannot be running at the same time