Use support login to log in as a tenant or tenant user

Support login allows you to conveniently log in to a tenant's Endpoint Defense console as the tenant or a tenant user to manage their account. With support login, you don't need a password to log in and can only view and modify what the tenant or tenant user's permissions allow.

The audit log in both the Aurora Multi-Tenant Console and the Endpoint Defense console will record the email addresses of the partner user used to initiate the support login and the tenant user that was used to log in.

To use the support login feature, contact a tenant administrator to verify that support login is enabled in the tenant’s Endpoint Defense console. On the menu bar, the administrator should click Settings > Application and confirm that Enable Support Login is selected.
  1. In the Aurora Multi-Tenant Console, on the menu bar, click Tenants.
  2. Do one of the following:

    Task

    Steps

    Use support login to login as a tenant
    1. On the Active Tenants tab, click The Support Login icon beside the tenant you want to log in as.
    2. Click Confirm.

    Use support login to login as a tenant user
    1. On the Active Tenants tab, click the tenant.
    2. On the Tenant Users tab, click The Support Login icon  beside the user you want to log in as.
    3. Click Confirm.

You will be taken directly to the Endpoint Defense console using the tenant or tenant user's account.