Manage Aurora Managed Endpoint Defense escalation groups

You can add partner administrators to Aurora Managed Endpoint Defense escalation groups so that when an Aurora Managed Endpoint Defense analyst escalates an incident, the appropriate partner administrators are notified based on the severity status of the incident. For example, when the severity of an incident is set to High, members that are in the "-High" escalation group receive a notification.

You can only manage other partner administrators in escalation groups for the organizations that you manage from the Aurora Multi-Tenant Console. Escalation groups for customer administrators are managed from the console.

You must be a partner administrator to manage escalation groups.
  1. Click Settings > Administration.
  2. Click the CylanceMDR Escalation Groups tab.
    Escalation groups are listed for each of the organizations that you can manage.
  3. In an organization's section, click the escalation group that you want to manage.
  4. To add a member to the group, click Add member.
  5. Search for and select the administrators that you want to add.
  6. Click Submit.