UDP connectivity test responses

The following examples show the outputs that might be displayed when you verify the UDP path between the Gateway Connector and the Protect Backend.

In the following examples,
  • "Endpoint" is the IP address and port of the udp-connectivity-test that is being tested.
  • "Client Address:Port" is the external IP address and port of the Gateway Connector as seen by the Protect Backend.
  • "Server" is the Protect Backend.

Example: UDP traffic is successfully sent and received

In this example, the UDP traffic is successfully sent and receive between the connector in your private network and the Protect Backend.
PYTHON 
Initiating discovery request
Starting connectivity test using endpoint=<IP address>:<port>
Sent hello message with id='62f6bf9e-741c-4f22-9907-2725789aa318' to <IP address>:<port>
Waiting for server hello
Received server hello with id='62f6bf9e-741c-4f22-9907-2725789aa318' from <IP address>:<port>
Sent ack message with id='62f6bf9e-741c-4f22-9907-2725789aa318' to <IP address>:<port>
Report:
  Client Address:Port = <IP address>:<port>
  Packet Size       = 1500
  Fragmented        = false
  RTT               = 3ms

Example: The outbound UDP traffic is blocked.

In this example, the UDP connectivity test client was able to send the client hello, but the Protect Backend did not receive the response within the timeout period.
PYTHON 
Initiating discovery request
Starting connectivity test using endpoint=<IP address>:<port>
Sent hello message with id='2dca5fcf-3f9a-46c3-a158-911a851f94a7' to <IP address>:<port>
Waiting for server hello
Error: Timeout on receiving server hello
Getting test report from server
Error: The server did not receive our hello message.  Is outbound UDP blocked?
Starting connectivity test using endpoint=<IP address>:<port>
Sent hello message with id='40fe1e15-b2c0-4607-9880-7be08ec505ac' to <IP address>:<port>
Waiting for server hello
Error: Timeout on receiving server hello
Getting test report from server
Error: The server did not receive our hello message.  Is outbound UDP blocked?
Error: No endpoints to test

Example: The inbound UDP traffic is blocked.

In this example, the UDP connectivity test client sent the UDP connectivity test client hello and the Protect Backend received it and replied, but the test client did not receive the response within the timeout period.
PYTHON 
Initiating discovery request
Starting connectivity test using endpoint=<IP address>:<port>
Sent hello message with id='973e0d45-71f0-427b-be08-9e5f16d03349' to <IP address>:<port>
Waiting for server hello
Error: Timeout on receiving server hello
Getting test report from server
Error: The server sent a response that was not received.  Is inbound UDP blocked?
Starting connectivity test using endpoint=99.83.155.194:58255
Sent hello message with id='2fc6d3f8-43c2-4707-bc77-e85168c2596e' to <IP address>:<port>
Waiting for server hello
Error: Timeout on receiving server hello
Getting test report from server
Error: The server sent a response that was not received.  Is inbound UDP blocked?
Error: No endpoints to test