Enroll the Gateway Connector with the Protect Backend

After you install the Gateway Connector and configure its firewall, you must connect it to the Protect Backend.
  1. In a web browser, navigate to the IP address of your Gateway Connector.
  2. To accept the self-signed certificate and proceed to the HTTPS service, click Proceed to the HTTPs service.
  3. At the prompt, enter the default administrator username and password and click Sign In.
    The default username is admin. The default password is blackberry.
  4. The first time that you log in to the Gateway Connector web interface, you must change the default administrator password for the Gateway Connector. This does not change the password for the Gateway Connector in the ESXi, vSphere, the Microsoft Entra ID portal, the AWS console, or Hyper-V Manager console.
  5. Log in again to the Gateway Connector web interface using the new password.
  6. On the BlackBerry Solution License Agreement screen, review the license agreement and click I Agree.
  7. To authorize the Gateway Connector to the Protect Backend for your organization, you must enroll the connector.
    1. Review and agree to the privacy notice. Select the I agree to the BlackBerry Privacy Notice check box.
    2. In the URL field, type the URL for the connector to access the management console.
      To get the URL, in the management console, click Settings > Network > Private Network and on the Gateway Connectors tab, click Add Connectors.
    3. In the Proxy URL field, enter the URL for the proxy server. When you enter the proxy URL on this screen, the Proxy URL field on the Settings page is populated with the same URL and vice versa.
  8. Click Enroll this Connector. The management console opens.
  9. Log in to the management console as an administrator.
  10. In the Connector name field, type a name for the connector.
  11. In the Connector group list, select a connector group that you want to assign it to.
  12. Click Authorize.
The connector, its version, and the connector group that it is assigned to appears in the list of Gateway Connectors. The Status column shows whether or not the private network, its DNS, and health checks are functioning normally. For more information, see Managing Gateway Connectors
If the Gateway Connector is enrolled, but its tunnel is not connected to the Protect Backend, you can initiate a connectivity test to verify whether the UDP packets that are sent from your private network have been received by the Protect Backend and UDP packets that are sent from the Protect Backend are received by your private network. At the login prompt of your environment (for example, vSphere). Type /var/lib/cylance-gateway/bin/udp-connectivity-test. Press Enter. You can run this command in any shell (for example, csh and bash). For more information , see UDP connectivity test responses.