Configure the Gateway Connector

You can complete various tasks in the Gateway Connector web interface. If your network has multiple instances of the Gateway Connector installed and configured, the tasks must be completed on each Gateway Connector instance in your environment as necessary. You can view the status of all the connectors in your environment on the Gateway Connectors page in the management console. You can view the status of each Gateway Connector in the web browser. For more information, see View details for an enrolled Gateway Connector
Verify that you have one or more Gateway Connector instances deployed.
  1. In a web browser, navigate to the IP address of your Gateway Connector.
  2. Enter your credentials and click Sign in.
  3. Complete any of these tasks:

    Tasks

    Steps

    Edit settings.
    You can specify one or more of these settings (optional).
    1. Click Settings.
    2. Complete one or more of these settings:
      • Generate a new self-signed TLS certificate: You can regenerate the TLS certificate at any time. By default, the certificate is valid for one year. The web interface displays the certificate expiry day and time, the serial number, and host that is bound to the certificate. Each time that you generate a new TLS certificate, you are prompted to accept the new certificate.
      • HTTP/S Proxy configuration: If your environment is configured with an unauthenticated proxy server that is used for Internet-destined HTTP and HTTPS requests, you can enter the URL of the proxy. When the proxy URL is added, HTTPS requests to the Protect Backend made by the Gateway Connector will use the proxy. Tunnel traffic will not use the proxy. 
      • Maximum Transfer Unit (MTU) configuration: By default, the Gateway Connector automatically detects the MTU of your network. In some instances, you might need to specify the MTU value that the Gateway Connector can use. Arctic Wolf recommends that you use automatic detection.
        Note: If you specify the MTU and want to use automatic detection, you must restart the Gateway Connector from within the vSphere, Hyper-V, Microsoft Entra ID, AWS, or ESXi environment.
      • Network Time Protocol (NTP) configuration: By default, the Gateway Connector uses Ubuntu's ntp.ubuntu.com server for time synchronization. You can specify a custom NTP server.
      • Advanced Package Tool (APT) configuration: By default, the Gateway Connector uses Ubuntu's repository hosts, archive.ubuntu.com and security.ubuntu.com. For more information, see KB 42221223173659. You can specify a custom package repository that the Gateway Connector uses. Note that security updates are applied automatically, and you must restart the Gateway Connector in the management console for updates to take affect.
    3. Complete one of these actions:
      • Click Update settings to save the changes on the Settings screen.
      • Click Restore default settings to restore all of the default settings. You must enter your credentials for the changes to take affect. Network connectivity might be interrupted (for example, if you specify an MTU the Gateway Connector must be restarted).
      • Click Factory Reset to erase all Gateway Connector configurations, including the self-signed TLS certificate. The Gateway Connector must be restarted and will result in a network connectivity interruption.

    Change administrator password.
    You can change the administrator password for the Gateway Connector password at any time. This does not change the administrator password that is used for Gateway Connector access in the vSphere, Hyper-V, Microsoft Entra ID, AWS, or ESXi environment. Each time that you change the password, you are prompted to log in again using the new password.
    1. Click Change admin password.
    2. Enter the current administrator password.
    3. Enter and confirm your new password.
    4. Click Change password.
    5. When prompted, click Log in now. You will also be automatically redirected to the login prompt after a short wait.
    6. Enter your administrator username and new password and click Sign in.