Discrepancies exist between the devices in the legacy zone and the device query

There can be a few reasons for discrepancies between the list of devices in the legacy zone and the saved query:

  • Devices that were manually added to a legacy zone and not by the zone rule will be missing from the device query results.
  • Devices that were manually removed from a legacy zone will appear in the device query results. When a device is manually removed from the legacy zone, it wasn't automatically added back even if it matched the legacy zone rules.
  • Devices were set to be added to the legacy zone only when they were added to the tenant.
  • The legacy zone rule was changed at some point in time, causing new devices to be added but old devices not removed from it.
Do one of these actions:
  • Modify the rule to either add or remove the devices to the new zone.
  • Manually add devices to the new zone. When you manually add devices to a new zone, the zone details screen shows the devices that ignore the zone rule.
Note: You cannot manually remove a device from a zone so that it stays out of a zone when it meets the zone rules criteria.