Troubleshooting new zones

This information provides solutions for common issues with new zones.

Discrepancies exist between the devices in the legacy zone and the device query

There can be a few reasons for discrepancies between the list of devices in the legacy zone and the saved query:

  • Devices that were manually added to a legacy zone and not by the zone rule will be missing from the device query results.
  • Devices that were manually removed from a legacy zone will appear in the device query results. When a device is manually removed from the legacy zone, it wasn't automatically added back even if it matched the legacy zone rules.
  • Devices were set to be added to the legacy zone only when they were added to the tenant.
  • The legacy zone rule was changed at some point in time, causing new devices to be added but old devices not removed from it.
Do one of these actions:
  • Modify the rule to either add or remove the devices to the new zone.
  • Manually add devices to the new zone. When you manually add devices to a new zone, the zone details screen shows the devices that ignore the zone rule.
Note: You cannot manually remove a device from a zone so that it stays out of a zone when it meets the zone rules criteria.

In the zone, device policy assignments are in an incorrect order

You created zones with device policy assignments in the incorrect order. Reapply the policy assignments from the Zone Details page, starting with the zone with the lowest-ranked devices and ending with the zone with the highest-ranked devices.

  1. Go to Zones.
  2. Click a zone that you want to reapply the policy assignment.
  3. Below the Associated policy field, select Apply to all devices in this zone.
  4. Click Save.
  5. Repeat these steps with the next zone until you reach the zone with the highest-ranked devices.