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Arctic Wolf Unified Portal

You can create ITSM tickets for risks in the Unified Portal when your IT service management (ITSM) solution is integrated with Arctic Wolf®.

Arctic Wolf Unified Portal
  • Unified Portal
    • Getting Started Video
    • Requirements
    • Unified Portal Access
    • Access to Other Portals
    • Display Settings
    • Tasks
      • View tasks
      • Complete a task
    • Aurora Security Assistant
    • Security Posture
      • View Your Coverage Score
      • View Suspicious Logins
      • View Top Login Failures
      • View Your Observation Pipeline
      • View Telemetry Health
      • View Your Risk Score
      • Risk Score Calculation
      • View IR Planner Details
      • Enroll in the Security Operations Warranty
    • Tickets and Alerts
      • Create a Unified Portal Ticket
      • Create an ITSM Ticket
      • Send a Malicious File to Arctic Wolf for Review
      • View Tickets
        • View Ticket Details
        • View Additional Context
        • View Related Tickets
        • Ticket Types
      • Tickets Table Filters
      • Reply to a Ticket
      • Reassign a Ticket
      • Close a Ticket
      • Custom Alerts
      • Security Investigations
    • Reporting
      • Dashboards
        • View Dashboards
        • Create a Dashboard
        • Duplicate a Dashboard
        • Edit a Dashboard
        • Create a Widget
        • Copy a Widget
        • Query Builder
        • Data Visualization Settings
        • Delete a Dashboard
      • View Report Schedules
      • View Report History
    • Security Journey
      • View a Security Focus
      • View SPiDR Details
      • Bookmark a SPiDR
      • Cyber Resilience Assessment
        • Getting Started Video
        • Methodology and Results
          • Value Calculation
          • Cyber Resilience Index
          • Progress Tracker
        • Create
        • Update
          • View Framework Groups
          • View Security Products
          • Update Framework Elements
        • Duplicate
        • Download Cyber Resilience Guide
        • View an Assessment Summary
        • Estimate Insurability
        • Download Assessment Details
          • Assessment Report
          • Insurability Rating Review
          • Change Logs
        • Collaborators
          • Invite a Collaborator
          • Edit Permissions
          • Reset Credentials
          • Download History
          • Delete a Collaborator
        • Manage Files
          • Add a File
          • Create a Folder
          • Download a File
          • Remove a File
    • Observation Pipeline
    • Data Explorer
      • Getting Started Video
      • License Options
      • Search Analyzed Logs
        • Run an Analyzed Log Search
        • Query Builder
        • Data Explorer Fields
        • View Analyzed Log Data
        • Manage Search Results
      • Saved Queries and Custom Alerts
        • Save a Query
        • View Saved Queries
        • Edit a Query
        • Delete a Query
      • Raw Log Search
    • Traffic Flow Data
    • Threat Intelligence
      • View Threat Intelligence
      • Threat Intelligence Feed
      • Download IoC Lists
    • Incident Response
      • Report an Incident
      • IR Planner
        • Create a Plan
        • Export a Plan
        • IR Planner Components
      • View Case Coverage
      • Readiness Touchpoints
        • Request Readiness Touchpoint
      • View Retainer Options
      • Download Runbooks
        • Download an Incident Response Runbook
        • Incident Response Runbook phases
      • View Security Breach Timeline
      • File Repository
        • Upload a File
        • Download a File
        • Delete a File
    • Managed Risk
      • View Risk Metrics
      • View Risks
        • Risks Table
        • Risk States
        • Risk Statuses
        • Risk Filters
          • Overview
          • Add a Filter
          • Remove all Filters
          • View Filter Sets
          • Save a Filter Set
          • Apply a Filter Set
          • Edit a Filter Set
          • Delete a Filter Set
        • Hide, Show, or Rearrange Table Columns
        • Change Table Row Spacing
      • View Risk Details
      • View Risk Group Details
      • View Risk Evidence
      • View Assets Impacted by Remediation
      • Create an ITSM Ticket for Risks
      • Edit Risks
        • Edit a Risk
        • Edit the Risk State
        • Assign a Due Date
        • Assign a Risk to a User
      • Export Risk Data
      • Export Remediation Data
      • Routine Tasks
      • FAQs
      • Feature Differences from the Risk Dashboard
      • Features Not Migrated from the Risk Dashboard
    • Data Collection
      • Health Statuses
      • Sensor Telemetry
        • Request a Physical Sensor
        • View Health
        • Filters
        • View Sensors
        • Upgrades
          • View Upgrade Schedule
          • Reschedule an Upgrade
          • Upgrade a Sensor Immediately
      • Scanner Telemetry
        • Request a Physical Scanner
        • View Health
        • Filters
        • View Scanners
        • View Scanner Information
        • View a Scanning Schedule
        • View Queued Scans
        • Configure Host Identification
        • Configure Vulnerability Scanning
        • Configure CGI Scanning
        • Configure Brute Force Scanning
        • Configure Scan Exclusions
        • Configure Ping Only Discovery
        • Configure Self-Scanning
        • Configure Credentialed Scanning
          • VMware ESXi
          • Linux
          • Windows
        • Add Host Identification DNS Server
        • Verify Scanning Health
        • Edit a Scanning Schedule
        • Remove Host Identification DNS Server
        • Remove a Scanning Schedule
        • Upgrades
          • View Upgrade Schedule
          • Reschedule an Upgrade
          • Upgrade a Scanner Immediately
      • Scan Schedules
        • View Scan Schedules
          • Scan Schedule Table
          • Scan Schedule Filters
          • Hide, Show, or Rearrange Table Columns
          • Change Table Row Spacing
        • View Scan Schedule Details
        • Create a Scan Schedule
        • Edit a Scan Schedule
        • Enable or Disable a Scan Schedule
        • Export Scan Schedule Targets
        • Force a Scheduled Scan to Rescan
        • Stop a Scheduled Scan
        • Remove a Scheduled Scan
      • Agent Telemetry
        • View Health
        • View Filters
        • View Agents
        • View Agent Details
        • View Agent Settings
        • Create an Agent Group
        • Delete an Agent Group
        • Assign Agent to a Different Agent Group
        • Edit Agent Group Settings
        • Export Agent Details
        • Download Agent
      • Cloud Sensor Telemetry
        • View Health
        • Filters
        • View Cloud Sensors
        • View Cloud Sensor Details
        • Add a Cloud Sensor
        • Update Cloud Sensor Credentials
        • Remove a Cloud Sensor
      • Cloud Scanner Telemetry
        • View Cloud Scanners
          • Cloud Scanners Table
          • Cloud Scanner Filters
          • Hide, Show, or Rearrange Table Columns
          • Change Table Row Spacing
        • View Cloud Scanner Details
        • Add a Cloud Scanner
        • Update Cloud Scanner Credentials
        • Remove a Cloud Scanner
      • Assets
        • View Assets
          • Assets Table
          • Asset Filters
            • Add a Filter
            • Remove all Filters
            • View Filter Sets
            • Save a Filter Set
            • Apply a Filter Set
            • Edit a Filter Set
            • Delete a Filter Set
          • Hide, Show, or Rearrange Table Columns
          • Change Table Row Spacing
        • View an Asset Profile
        • Apply a Tag
        • Edit the Name
        • Edit Asset Criticality
        • Edit the Category
        • Remove a Tag
        • Rescan an Asset
        • Export Asset Data
        • Delete Assets
      • Log Sources
    • Allowlist Requirements
    • Downloads
    • Organization Profile
      • Onboarding and Setup Tasks
      • Integrations
        • Active Response Integration
          • View Health
          • Filters
          • View Integrations
          • View Integration Details
          • Add Integration
          • Edit Integration
          • Enable or Disable Integration
          • Uninstall Integration
        • ITSM Integration
          • Integrate Your ITSM With the Unified Portal
          • View Integration Details
          • Edit Integration
          • Disable Synchronization
          • Remove Tenant Organization
          • Remove Integration
      • Alert Configuration Rules
        • View an Alert Configuration Rule
        • Manage Alert Configurations
          • Restricted Country User Allowlist
          • Denied Login Locations
          • Approved Login Locations
        • Request a New Rule
        • Request a Rule Update
        • Custom Alert Rules
          • Add a Custom Alert Rule
          • View a Custom Alert Rule
          • Enable or Disable a Custom Alert Rule
          • Edit a Custom Alert Rule
          • Delete a Custom Alert Rule
      • Notification Preferences
      • Tag Management
        • View Tags
        • Create a Tag
        • Edit a Tag
        • Delete a Tag
      • Contacts
        • Add a Contact
        • Edit a Contact
        • Export All Contacts
        • Remove a Contact
      • Escalations
        • View Your Escalation Policy
        • Update Your Escalation Policy
      • Federated Authentication
        • View Configurations
        • Configure
        • Update Credentials
        • Delete a Configuration
      • Aurora Endpoint Security Tenants
        • Add a Tenant
        • Edit Services for a Tenant
        • Access the Aurora Endpoint Defense Console
      • Sites Directory
        • Add a Site
        • Clone a Site
        • Edit a Site
        • Export All Sites
        • Remove a Site
    • Raw Log Search
      • User Guide
        • Run a Search
        • Search Results
        • Refine Search Results
        • View Past Search Results
        • Export Search Results
        • View Log Sources
        • Log Tags
        • Add a Tag to Log Sources
        • Remove a Tag from Log Sources
        • Query Syntax
      • Troubleshoot
Home ▸ Arctic Wolf Unified Portal ▸ Unified Portal ▸ Tickets and Alerts
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Create an ITSM ticket

You can create ITSM tickets for risks in the Unified Portal when your IT service management (ITSM) solution is integrated with Arctic Wolf®.

For more information, see Create an ITSM ticket for the risks in your organization.
Arctic Wolf Unified Portal Portals User Guide Public

Last updated: March 30, 2026

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