Prerequisites: Verifying that devices are MDM managed

BlackBerry UEM
  • BlackBerry UEM Cloud or UEM on-premises version 12.15 or later is supported.
  • Make sure that you have a valid BlackBerry UEM SRP ID and Authentication key for your BlackBerry UEM Cloud and BlackBerry UEM instances. You can view the SRP IDs and authentication keys for your UEM instances in your myAccount, under Organization > Services > UEM.
  • Your organization’s Aurora Endpoint Security tenant and UEM domain must have the same organization ID.
  • For BlackBerry UEM on-premises environments, you must allow connections from BlackBerry UEM Connector. If you do not allow connections from the BlackBerry UEM Connector, when you try to save your tenant information, the error message "The UEM connection request is invalid" displays and you cannot save the information. For instructions on how to enable the BlackBerry UEM connector, visit KB 000129753. By default, this is enabled in BlackBerry UEM Cloud environments.
  • Users' accounts must use the same Active Directory or Entra ID accounts on the Endpoint Defense console.
  • Aurora Endpoint Security supports a connection to one UEM domain.
  • You must Use BlackBerry UEM to install the Aurora Protect Mobile app on devices. The app must be distributed from UEM because it requires app configurations that are not present if users download and install the app from the App Store or Google Play.
  • For iOS devices prerequisites, see Prerequisites: Verifying that iOS devices are managed by UEM.
  • For Android devices prerequisites, see Prerequisites: Verifying that Android devices are managed by UEM
Microsoft Intune
  • The Aurora Endpoint Security administrator account that you use to connect to Intune must have an Intune license.
  • Aurora Endpoint Security supports a connection to one Intune instance.
  • All Intune-managed devices that you want to use this feature must be included in an app configuration policy in the Cylance console. For more information, see Connect Aurora Endpoint Security to Intune.
  • For iOS and Android devices, the user account must use the same Active Directory or Entra ID account on the Endpoint Defense console.
  • For Windows devices, user accounts must be Entra ID joined and from the same directory in the same domain for Windows Intune endpoints. Visit learn.microsoft.com to find more information about Entra joined devices.