Download a support bundle from the CylanceHYBRID console

A support bundle contains the log files for the CylanceHYBRID application and the platform that the application is built on.
  1. In the CylanceHYBRID console, click the Troubleshoot tab.
  2. If you have generated previous support bundles, those bundles appears in a list. To generate a new bundle, do the following:
    1. Click Generate a support bundle.
    2. Click Analyze CylanceHYBRID.
  3. If you have not generated previous support bundles, click Analyze CylanceHYBRID.
  4. After the log collection has completed, click the support bundle to view it in the console or click Download bundle to download it.