Download a support bundle from the command line on the CylanceHYBRID instance

A support bundle contains the log files for the CylanceHYBRID application and the platform that the application is built on. If you do not have access to the console, a support bundle can be obtained from the command prompt.

Install the support-bundle packages on the virtual machine that hosts the CylanceHYBRID application.

curl https://krew.sh/support-bundle | bash

  1. Open the command prompt.
  2. Run the following command in your cluster to generate the support bundle: kubectl support-bundle secret/default/kotsadm-hybrid-supportbundle --redactors=configmap/default/kotsadm-redact-spec/redact-spec,configmap/default/kotsadm-hybrid-redact-spec/redact-spe
  3. After the command has completed, a high‑level support bundle analysis is displayed. Click s to save the high-level analysis. This saves only the high-level analysis as a .txt file.
  4. Click q to quit.
The full support bundle is saved in the working directory that was present when you ran the command. You can download the support bundle .tar.gz and the .txt file from that location.