Add an ITSM tenant organization for your ConnectWise integration

Note: This task is for MSPs.
  1. Arctic Wolf Unified Portal にサインインします。
  2. ナビゲーションメニューで、［組織プロファイル］ > ［統合］をクリックします。
  3. Click the ITSM tab.
  4. In the Customer List section, for each organization, enter the corresponding ConnectWise company ID.
  5. Optional: For one or more organizations, override the Default Note Preferences settings that you configured in Configure your ConnectWise ticketing integration:
    • Note Type Used by Arctic Wolf — If desired, change the Default value.
    • Note Types Sent to Arctic Wolf — If desired, change the Default list.
  6. Under Actions, click Save.
  7. Toggle Sync Enabled on for at least one customer.
    The Sync Test dialog opens the first time that you toggle this on.
  8. Repeat these steps to enable synchronization for each organization:
    1. Under Actions, click > Request Sync Test.
      The Sync Test dialog appears.
    2. Select a recipient.
    3. To complete your ConnectWise integration, click Start Sync Test.
      The Arctic Wolf server checks for integration errors.