Cyber JumpStart Portal administration for MSPs

Note:

  • This is only available to prospect campaign users who do not subscribe to other Arctic Wolf services.

  • If you have a subscription to any other Arctic Wolf® service, you can manage users and permissions in the Arctic Wolf Unified Portal. For more information, see User permissions.

MSPs can perform additional actions to view and manage the customer profiles in the Cyber JumpStart Portal. MSP users have Super Admin permissions and can perform any of the tasks in Cyber JumpStart Portal user management.

Add or remove customer profiles

Generally, customers are added automatically when you purchase the IR Retainer for a customer or removed automatically when the plan expires. If needed, contact your Concierge Security® Team (CST) at security@arcticwolf.com to add or remove customer profiles from the Cyber JumpStart Portal.

Change customer profiles

MSP users can change the customer profile that they view in the Cyber JumpStart Portal.

  1. Sign in to the Cyber JumpStart Portal.
  2. In the menu bar, click .
  3. In the profile menu, click the name of the active customer profile.
  4. Select the target customer profile.