These types of tickets appear in the Unified Portal.

Incident

Alerts about security-related incidents originating from Arctic Wolf. These alerts have been escalated for you to action.

Onboarding

Tickets sent to support onboarding to an Arctic Wolf solution. These tickets usually provide instructions related to installation and configuration.

Provisioning

Tickets related to the deployment of a physical sensor or scanner.

Request

Support

Customer-initiated tickets. These tickets are often related to configuration changes and troubleshooting.

Security

Tickets from your Concierge Security Team (CST) to discuss your security posture, provide security insights, or follow up on a non-urgent security-related issue.