If a device does not work after applies a patch, restore the device to its state before the patch.
- The patch did not install correctly.
- A file is corrupted.
- Your device needs updated drivers.
- Contact your Concierge Security® Team (CST) and ask them to pause upcoming patches to your device.
- Uninstall the update. If you can still access your settings, go to and remove the most recent patch.
- Boot your device into Safe Mode.
Safe Mode loads only essential drivers. If the system is stable in Safe Mode, a third-party driver or app is likely the culprit.
- Open Command Prompt as an administrator and run these commands to fix corrupted files:
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
- Revert your PC to a state before the update using a previously created restore point.
- Download the latest drivers from the device manufacturer website, especially for your graphics card and BIOS.
