A: No. The MA program does not support co-branded emails or quizzes.

A: Yes. The MA Portal includes a dedicated Compliance page for Compliance Content Pack (CCP) customers to manage compliance training courses separately from managed awareness sessions. The Compliance page allows you to view and download compliance information, and track users who have incomplete compliance training.

For more information about compliance, see Compliance.

A: For more information, see Managed Security Awareness.

A: Arctic Wolf recommends that you follow the suggested frequency for MA sessions and phishing simulations. The session schedule is designed to have short, regular training sessions for employees. This keeps the content fresh in their memory as they perform their daily tasks.

Individuals or groups can be assigned more content, for example a course, with additional licensing. For more information about the Content Library, see Content Library.

A: No. MA does not support importing data from other security awareness systems.

A: No. There is no direct integration support for third-party learning management systems (LMS). You can export an mp4 or the Shareable Content Object (SCO) as a zip file. For more information about the Content Library, see Content Library.

A: If you have:

• The Managed Security Awareness (MA) Plus license — Yes. Session content can be downloaded as an mp4 or Shareable Content Object (SCO) as a zip file from the Content Library.

  For more information about session content, see Content Library.

• The Managed Security Awareness® (MA) Compliance Content Pack (CCP) — Yes. Session content can be downloaded as a mp4 or the SCO as a zip file from the Content Library.

  For more information about session content, see Content Library.

• The Managed Security Awareness® (MA) Standard license — No. Session content download is limited to MA+ and CCP licenses.

A: Yes. For more information about session content, see Content Library.

A: For appropriate topics, Arctic Wolf releases content within 2–3 days.

A: Occasionally, a flyer or blog post is included with the sessions. You can print these materials and distribute them within your organization from the Administrator Toolkit.

A: No. Each domain is represented in isolation on the MA Portal. If you have multiple domains, you must manage one dashboard for each domain.

A: Arctic Wolf supports Active Directory® (AD) environments that have a cloud component. If your environment uses both cloud and on-premises AD, the group you provide must have an object ID that is synchronized with the cloud AD and the on-premises AD.

For more information about integrating MA with Microsoft Entra ID® or Microsoft 365, see Enroll users in MA using Microsoft Entra ID or Microsoft 365 Active Directory.

A: The MA system has a responsive design for mobile browsers, but there is no mobile application.

A: The User Management tool allows MA administrators to set up and manage the AD Integration. For more information about the User Management tool, see User Management tool.

A: For information about adding or removing users, see Add or remove users.

A: Yes. If you exclusively manage your user list using CSV files, you must provide a full list of all participating users that you want included in MA each time there is a change to that list.

Arctic Wolf recommends using the AD integration option wherever possible to easily make changes using AD groups, rather than sending a file to Arctic Wolf each time a change is required. For more information about managing users, see User Management tool.

A: No. Arctic Wolf does not have any historical metrics for user participation.

A: When an employee is deactivated, their training history is kept and they receive no more email messages. Administrators cannot view inactive users on the Administration Dashboard. If you need information about inactive users, you must request it from your Concierge Security® Team (CST) at security@arcticwolf.com.

A: There are three key elements to increasing your participation:

• Messaging — Users must understand what the MA program is and what is required from them to participate. Arctic Wolf recommends communicating that each session takes only takes 2–3 minutes of their time every few weeks. Administrators can use the User Welcome Message Template found in the Administrator Toolkit.
• Allowlisting — Make sure that all allowlists are updated to allow emails from the MA program. Users are unlikely to see messages that are sent to spam or junk folders.

  See Add MA to email allowlists for more information.

• Required participation — Arctic Wolf recommends making MA program participation a requirement in your organization. We observe higher participation rates within organizations with this requirement.

A: No. All recipients of an awareness session or course receive the same content.

A: The MA program sends one session every other week. This frequency keeps the training fresh for users. But, you can manually assign individuals more sessions using the Administration Dashboard, or manually assign sessions to groups if you have the appropriate licensing and have integrated AD. For more information about the Content Library, see Content Library.

A: No. The content of the MA session emails can not be customized. Only the private label settings are specific to your organization. For more information about customizing session emails, see Customize MA emails using private labeling.

A: Yes. You can customize the email sender name using the private labeling feature. The display name is included in the signature of session emails and the MA Portal page header. The sender email name is shown on the individual emails in an inbox.

You cannot customize the email signature. The customized name appears in the signature, but the signature content is not customizable. For more information about customizing session emails, see Customize MA emails using private labeling.

A: Before launching the MA program, the administrator must complete the allowlist that the account manager provides.

A: Yes. The Report Email button can be installed for MA customers who use Outlook as their email service. For more information about the Report Phishing button, see Configure the Report Email button for Microsoft 365 or contact your Concierge Security® Team (CST) at security@arcticwolf.com.

A: No. When a user reports an email with the Report Email button, it is recorded on the Reported Phishing dashboard. The MA Admin is responsible for reviewing the reported emails in their MA Portal in the Reported Phishing dashboard.

If you need assistance with next steps for a suspicious email, submit a ticket in the Arctic Wolf Unified Portal.

A: To configure and deploy the Report Email button, see Configure the Report Email button for Microsoft 365.

If you require assistance with the configuration, submit a ticket in the Arctic Wolf Unified Portal.

MA+ can also customize the email sender name and signature for program emails to users to support your company name and sender name. For more information about customizing emails using private labeling, see Customize emails using private labeling.

A: MA standard customers have limited access to analytics. MA+ customers have access to additional insights and analytics. For more information about the Reported Emails or Phishing Simulations tabs, see View reported phishing simulation data.

A: No. The MA system controls the scheduling of the phishing simulation delivery to all users. Administrators can resend previously delivered phishing emails to individual users, but resending phishing emails to groups is not supported. For more information about the Content Library, see Content Library.

A: Yes. Some third-party software, for example Microsoft Safelinks®, display the simulated malicious links as Arctic Wolf links.

A: No. Currently, the phishing simulation emails direct users to the remediation session content for phishing. There is no mock sign-in page to capture credentials.

A: No. Phishing simulation emails do not include downloading or running the attached files.

A: Arctic Wolf has several phishing simulation themes that align with various popular real-world events. For example, Mother’s Day or back-to-school shopping.

A: Phishing simulation false positives can be caused by technology, such as email gateways or virus scanners, in your environment inspecting the phishing simulation email which results in a clicked link. TruClick® recognizes the difference between a user-initiated link execution and a device-initiated link execution. In order for a user to fail the phishing simulation with TruClick, the initial phishing link needs to be accompanied by user detections.

A: Yes.

A: No, users will not see any change to phishing simulations when TruClick is enabled.