Support for and on legacy operating systems
BlackBerry provides continued support for specific versions of the agent on the following legacy operating systems. The operating systems below are designated as legacy because they have been deprecated by the manufacturer.
Changes to the information below will be published at least 12 months in advance to help customers prepare for the removal of support for legacy operating systems.
|
OS |
Required version of the agent |
Required version of the agent |
|---|---|---|
|
SP3 |
2.1.1568 |
Not supported |
|
Windows Vista |
2.1.1564 |
Not supported |
|
10 (2004) |
3.0.1005 |
3.2.1327 |
|
8.1 |
3.2.1000 |
3.3.3120 |
|
8 |
2.1.1564 |
Not supported |
|
7 |
3.1.1001 |
3.2.1327 |
|
2012 (Standard, Data Center, Essentials, Server Core, Embedded & Foundation) |
3.1.1001 |
3.2.1327 |
|
2008 R2 |
3.0.1005 |
3.2.1299 |
|
2008 |
2.1.1568 |
Not supported |
|
2003 R2 (SP2) 2003 (SP2) |
2.1.1568 |
Not supported |
|
RHEL/CentOS 6.6 to 6.10 |
3.1.1001 |
Not supported |
|
10.15 (Catalina) |
3.2.1000 |
3.3.3120 |
- BlackBerry strongly encourages customers to upgrade desktop devices to modern operating systems that are actively supported by the manufacturer and to upgrade to the latest available version of the agents to benefit from the latest features and fixes.
- agent version 2.1.1564 and 1568 are no longer available for download from the console, but they are available by request from BlackBerry Technical Support.
- BlackBerry Technical Support will engage in commercially reasonable efforts to resolve or provide a workaround for agent issues on the indicated legacy operating systems, but the success of resolutions or workarounds cannot be guaranteed.
- BlackBerry Engineering does not commit to bug fixes, security updates, or feature enhancements for legacy operating systems, for the following reasons:
- Legacy operating systems do not support the framework or technologies that BlackBerry requires for our products.
- The manufacturer has decided to no longer support these operating systems, which could expose serious security flaws or defects that the manufacturer will not address.