Shut down a tenant

If a customer's license to the Endpoint Defense console expires, you can shut down the tenant, which removes their access to the Endpoint Defense console. Because the agents will no longer communicate with the Endpoint Defense console, they will display a message stating that the user will need an installation token to connect to the console.

After you shut down a tenant, you cannot recover the tenant’s data unless you turn on the 7-day grace period. This grace period allows you to cancel the shutdown and it gives the tenant time to renew their Endpoint Defense licenses.

  1. In the Aurora Multi-Tenant Console, on the menu bar, click Tenants.
  2. On the Active Tenants tab, click the tenant that you want to shut down.
  3. Click Shut Down Tenant.
  4. Do one of the following:

    Action

    Description

    Turn off the 7-day grace period.
    • The tenant will be removed from your system and you won’t be able to recover its data. The process may take up to 24 hours to complete.

    Turn on the 7-day grace period.
    • The tenant will be removed after the 7-day grace period. After the grace period ends, the tenant is removed and you won’t be able to recover its data.
    • During the grace period, you can cancel the shutdown by clicking Tenants > Pending > Cancel Shutdown.
  5. Click Shut down tenant.