View cloud sensor health

  1. Sign in to the Arctic Wolf Unified Portal.
  2. In the navigation menu, click Data Collection > Cloud Sensors.
The cloud sensor health overview summarizes the health of your scanners based on these health categories:
  • Healthy — The account is connected and sending logs to Arctic Wolf®.
  • Needs Attention — Indicates one of these scanner statuses:
    • Pending Customer Config — Arctic Wolf has generated a client token. To send data to Arctic Wolf, enter the client token and webhook URL in your cloud application instance.
    • Pending Arctic Wolf Config — Your credentials are accepted. Your Concierge Security® Team (CST) will contact you to complete the configuration process.
    • Disconnect Pending — Your request to disconnect this account is being processed.
  • Unhealthy — Indicates one of these scanner statuses:
    • Invalid Credentials — The cloud provider rejected the credentials for this connected account. To resolve this issue, submit updated credentials.

      See Update credentials for a connected account for more information.

    • Degraded — Arctic Wolf is not receiving logs from this cloud account. This status could indicate a temporary network connectivity issue or a problem with the cloud service provider. Check again later. If this status does not change, contact your CST at security@arcticwolf.com to troubleshoot this issue.
  • Other — Indicates one of these scanner statuses:
    • Provisioned — Some applications do not report a health status. This state is expected.
    • Not Available — Health data is temporarily unavailable. Check again later. If this status does not change, contact your CST at security@arcticwolf.com to troubleshoot this issue.
Note:

Sensors for cloud services that provide host containment do not report a health status. Instead, they display a status of Not Available. To make sure that credentials are valid and containment is operational, contact your CST at security@arcticwolf.com to test containment after you provide credentials for the cloud account.

Tip:

To view information about contained devices, see the console for the relevant third-party application.