View customer organizations

View details about your customer organizations to prioritize customer service tasks. Then, open the Unified Portal for a customer organization to complete service tasks.

The home page displays all customer organizations assigned to you, their active licenses, and key metrics related to open tickets and data collection devices. Use this page to quickly assess organizational needs, identify issues, and find opportunities to improve security. From here, you can open the Arctic Wolf® Unified Portal, which provides a single-tenant view, to complete tasks such as replying to open tickets or managing Arctic Wolf Agent deployments on endpoint devices.

Note: For some tasks in the Unified Portal, you must be a primary or secondary contact. For more information about contact type privileges, see Add a contact.
  1. Sign in to the MSP Portal.

    Details about each organization appear in a table. For more information, see Table column descriptions.

  2. Optional: Change how data is displayed in the table:
  3. To open the Unified Portal in a customer view, do one of these actions:
    • Click a metric to view the corresponding page in the Unified Portal.
    • Click Actions, and then select a page from the list.
    • Click the name of an organization.
    When you open a customer view, you access the Unified Portal as an administrative user in the customer organization.
  4. Optional: To export organization metrics to a CSV file, complete these steps:
    1. To select the table rows that you want to export, press and hold the Control key (Windows) or the Command key (macOS), and then click an empty space inside one or more table rows.
    2. Click Export > Download as CSV.

Table column descriptions

On the home page of the MSP Portal, organizations appear in a table with these columns.

Organization Name
The name of an organization.
Engagement Type
The type of engagement that Arctic Wolf has with the customer of an MSP organization directly. Possible values are:
  • MSP — Arctic Wolf does not interact with the end-customer. All end-customer engagements are facilitated through the MSP.
  • MSP Plus — Arctic Wolf interacts directly with the end-customer and the MSP.
Subscriptions
The active licenses for an organization.
Open Security Alerts (90 days)
The number of open Incident tickets, updated in the last 90 days.
Escalated Alerts (72 hrs)
The number of open Incident tickets in the With customer status, updated in the last 72 hours.
Log Sources Disappeared (90 days)
The number of open tickets with Log Sources Disappeared in the subject, updated in the last 90 days.
Sysmon Agents
The number of Agent-monitored devices with Sysmon installed out of the total number of Agent-monitored devices.
Containment Drivers
The number of Agent-monitored devices with a Containment Driver installed out of the total number of Agent-monitored devices.
Coverage Score
The score represents the visibility that your environment has through the Managed Detection and Response (MDR) service. For more information, see View your coverage score.
IR Plan Status
How complete the incident response (IR) plan of an organization is. Possible values are Not Started, In Progress, and Completed. For more information, see Incident Response Planner.

Apply filters

You can add or remove filters to refine the data that displays in a table.

Add filters

When a filter is active, a number overlaps the filter icon to indicate the number of active filters. For example, indicates two active filters.
  1. Click Filters.
  2. In the first filter row, do these actions:
    • Columns — Select a column to filter.
    • Operator — Select an operator that describes how the filter value relates to column. The options are different based on the column. Some examples include:
      • is any of — Returns results that match one or more of the specified values.
      • is — Returns results that match all of the specified value.
      • is between — Returns results that are on or between the specified date range.
    • Value — Enter or select a value that is needed in the table column.
  3. Optional: Repeat this step as needed to add additional filters:
    1. Click Add filter.
    2. In the next filter row, select a Column, Operator, and Value.

Remove filters

  1. Click Filters.
  2. Do one of these actions:
    • To remove a filter, click Delete next to the filter that you want to remove.
    • To remove all filters, click Remove all.

Hide, show, or rearrange table columns

You can hide, show, or rearrange table columns to view the most useful information.

Hide or show table columns

  1. Click Columns.
  2. Do any of these actions:
    • To hide a column, clear the checkbox for that column.
    • To show a column, select the checkbox for that column.
    • To show or hide all columns, click Show/Hide All to select or clear all checkboxes.
    • Click Reset to show the default table columns.

Rearrange table columns

Click and drag a column header to the desired position.

Change table row spacing

You can change the space between your table rows to help with readability.

  1. Click Density.
  2. Select one of these options:
    • Compact — Has a small amount of space between table rows.
    • Standard — Has a medium amount of space between table rows.
    • Comfortable — Has a large amount of space between table rows.