Manage users with a CSV file

Note:

These instructions only apply if your organization manages Arctic Wolf Managed Security Awareness® (MA) users with a CSV file. If your organization uses Google Workspace® or Microsoft Entra ID®, see Manage users with Google Workspace or Manage users with Microsoft Entra ID or Microsoft 365 Active Directory.

You can add or remove users with a CSV file if you used a CSV file to enroll users into your MA program. You can also use this method to temporarily remove users from the MA program.

Note: The email address of a user is the unique identifier for users of the MA program. The user assignment and completion history data in the MA program automatically port during an integration change if the user's email stays the same. If you update your email domain or username format, please submit a ticket to notify Concierge Security® Team (CST) of the changes and request a user data migration.

Download the CSV file

  1. In a new browser tab, sign in to the MA Portal.
  2. Click Settings > User Management.
    The User Integration screen opens.
  3. Click Download User CSV to download the file that contains your MA users, and then save the file to your computer.

Edit the CSV file

  1. Open the saved CSV file.
  2. Do one of these actions:
    • To add a new user or admin to the Managed Security Awareness® (MA) program, add a new row and provide the user or admin details in the FirstName, LastName, Email, ManagerFirstName, ManagerLastName, and ManagerEmail columns.
    • To remove a user or admin that is no longer participating in the MA program, remove the row for that user or admin.
  3. Save the changes.

Upload the updated CSV file

  1. Return to the MA Portal browser tab.
  2. In the Integration Details section, click Upload CSV.
  3. On the CSV Integration - Upload CSV page, click Choose File.
  4. Select the CSV file from your computer.
  5. Click Open.

    The CSV file is uploaded and populates a list of users.

  6. Review the list of users, and then click Submit.
    Note:

    Make sure that existing users and admins are included in the CSV file.