Manage users with Microsoft Entra ID or Microsoft 365 Active Directory

Note:

These instructions only apply if your organization manages Arctic Wolf®Managed Security Awareness® (MA) users with Microsoft Entra ID®. If your organization uses Google Workspace® or a CSV file, see Manage users with Google Workspace or Manage users with a CSV file.

You can add or remove users with Microsoft Entra ID or Microsoft 365 Active Directory if you used Microsoft Entra ID to enroll users into your MA program. You can also use this method to temporarily remove users from the MA program.

Note:

The email address of a user is the unique identifier for users of the MA program. The user assignment and completion history data in the MA program automatically port during an integration change if the user's email stays the same. If you update your email domain or username format, please submit a ticket to notify Concierge Security® Team (CST) of the changes and request a user data migration.

These resources are required:

  • Microsoft Entra ID Cloud
    Note:

    On-premises Active Directory (AD) is not supported.

  • Single tenant account types
    Note:

    Multi-tenancy is not supported.

Edit the user group

In Microsoft Entra ID or Microsoft 365 Active Directory, add or remove users from the AD Group that you selected to synchronize with the Managed Security Awareness® (MA) program.

For more information about Microsoft Entra ID group management, see Manage a group in the Microsoft Entra admin center. Changes are automatically synchronized between Microsoft Entra ID or Microsoft 365 Active Directory and the MA Portal on a weekly basis.

Note: If the changes are not seen in the MA Portal after 24 hours, submit a ticket in the

Arctic Wolf Unified Portal.

Tip:

You can find the name of the AD group in the MA Portal under Settings > User Management in the Group Name field.

Manually synchronize the changes

  1. In a new browser tab, sign in to the MA Portal.
  2. Click Settings > User Management.
  3. Click Sync Now.
  4. Click Yes on the confirmation dialog.
    Note: If the changes are not seen in the MA Portal after 24 hours, submit a ticket in the

    Arctic Wolf Unified Portal.

    The Last Successful Sync field updates with the current date and time.

Verify the changes

  1. Click View/Edit Group.
  2. In the Select a group list, select the user group.
  3. Click Query Group.
  4. Verify that the table of users matches the list in Microsoft Entra ID.
Note:

QuickStart sessions are automatically sent on the next session delivery day to new users who are added to the program after activation.