Troubleshoot Google Workspace user enrollment and management

This information provides solutions to issues with enrolling and managing users in MA using Google Workspace.

Tip: For integration steps, see Enroll users in MA using Google Workspace.

Unable to submit a JSON file

This error displays when submitting a JSON file: If the error persists, please submit a request in the Arctic Wolf Portal..

Possible cause: The JSON file might be invalid, or there might be another issue with the Google Workspace service account creation and necessary permissions.

Resolution:

  1. Check your JSON syntax for errors.
  2. Review the steps from Enroll users in MA using Google Workspace.
  3. If the error persists, submit a request in the Arctic Wolf Unified Portal.