Manage tenant threats from a global list

You can view the policies, zones, devices, agent versions, and tenant users for the tenants you manage, which allows you to help manage your customers’ organizations and assist with troubleshooting.

You can add a file to the global quarantine list to block it from all devices in a tenant, and you can add a file to the global safelist to allow it on all devices in the tenant.

  1. In the Aurora Multi-Tenant Console, on the menu bar, click Tenants.
  2. On the Active Tenants tab, click a tenant.
  3. On the Threats tab, click the threat that you want to take action on.
  4. To add a threat to the global quarantine list, click Globally Quarantine. To add the threat to the global safelist, click Globally Safelist.
  5. Choose the tenants to add the threat to their global quarantine list.
  6. Click Next.
  7. Type a reason for adding this to the global quarantine list or global safelist.
  8. Click Next.
  9. Click Globally Quarantine or Globally Safelist.
  • To remove an item from the global quarantine list, on the Active Tenants tab, click a tenant. On the Quarantine List tab, choose the files that you want to remove. Click Remove Selected > Yes, Remove from List.
  • To remove an item from the global safelist, on the Active Tenants tab, click a tenant. On the Safelist tab, choose the files that you want to remove. Click Remove Selected > Yes, Remove from List.