Tickets table filters

You can use these filter actions to refine the tickets that appear in the Tickets table:

Apply a filter to the Tickets table

In the lists, select filters as needed to refine your search:
  • Search — Filters the table rows based on the word or phrase that you enter. Adding asterisks as wildcard characters to maximize your search results is not required. The search function looks for all instances of your search phrase in the Subject, Ticket Type, To, or CC columns, even if it appears in the middle or at the end of a text string. For example, if you search for even, the table would display tickets with Steven Doe in the To or CC column and a ticket with the subject line “Action Required - Eleven hacking attempts.”
  • Ticket Type — Filters the table rows based on ticket type. For example, Onboarding or Incident.
  • Status — Filters the table rows based on the current ticket state. For example, With Customer indicates that there are actions for you to take.
  • Last Updated — Filters the table rows based on the date that the ticket was last updated. For example, you can select Past 72 hours or Past 7 days.
  • Assigned To — Filters the table rows based on the user who is assigned to the ticket.

Reset filters

  • Click Reset Filters at any time to remove all filters.

Hide or show filters

  • Based on your needs, do one of these actions:
    • To hide filters from the page — Click Hide Filter.
    • To show filters on the page — Click Show Filter.