Create a Unified Portal ticket

  1. Melden Sie sich bei Arctic Wolf Unified Portal an.
  2. Um ein neues Ticket zu erstellen, klicken Sie auf Neues Ticket öffnen.
  3. Fill out the ticket form:
    • What is this ticket related to? — Select one of these options:
      • General request — Select for non-urgent requests.
      • A security emergency — Select if one or more of your systems or user accounts are breached. If your organization has purchased a service other than Arctic Wolf Incident Response (IR) and you require immediate assistance with a security emergency, call Arctic Wolf at +1-888-272-8429.
      • Technical support assistance — Select if you need help with a network issue, a service failure, troubleshooting, or IP address reconfiguration.
    • Security Emergency Type — Select the type of emergency. This only appears if you selected A security emergency and Arctic Wolf Incident Response (IR) is the only Arctic Wolf service your organization has purchased.
    • Subject — Enter a short description of your request.
    • Related ticket — Optional: Enter the number of a related ticket.
    • Message — Enter your request. Make sure it includes any relevant details.
    • Choose a File — Optional: To add supporting files, click and drag one or more files to the attachment area.
      Note:
      • If attaching the file fails:
        1. Compress the file, and then try attaching the file again.
        2. If the file still cannot be attached, create a ticket, and then contact your Concierge Security® Team (CST) at security@arcticwolf.com.
      • File upload size is limited to 20MB.
  4. Click Send Message.