Complete these steps for each member of your organization who must interact with one or more Arctic Wolf® services.

1. Sign in to the Arctic Wolf Unified Portal.
2. In the navigation menu, click Organization Profile > Contacts.
3. Click Add a New Contact.
4. In the Contact Type section, select the contact type:
   • Primary — A contact in your organization with the highest level of administrative access in the Unified Portal. This contact is usually responsible for day-to-day interactions with Arctic Wolf.
   • Secondary — A contact in your organization with some administrative access in the Unified Portal. This contact acts on behalf of a primary contact.
   • Distribution-only mailing list — A distribution list, used for alerting and ticketing purposes only. This contact type has no permissions and cannot sign in to the Unified Portal.
   • User — A contact in your organization. This contact has no administrator privileges.

   For more information, see Contact type privileges.

5. In the Contact Information section, configure these settings:
   • First Name — Enter the first name of the contact.
   • Last Name — Enter the last name of the contact.
   • Title — Enter the title of the contact.
   • Email — Enter the email address that the contact will use to sign in to the Arctic Wolf Unified Portal.
   • Email Type — Select the email address type.
   • Add Email — (Optional) Enter alternative email addresses.
   • Phone Number — Enter a phone number for the contact.
   • Extension — (Optional) Enter an extension for the contact.
   • Phone Number Type — Select the phone number type.
   • Add Phone Number — (Optional) Enter alternative phone numbers.
6. In the Work Information section, configure these settings:
   • Site Name — Select a site to associate with this contact.
     Tip: If the desired site is not listed, you can add a new site to the directory. For more information, see Sites directory.
   • Contact Timezone — Select the timezone of the contact.
   • Daily Start Time and Daily End Time — Enter the time of day the contact starts and ends work, respectively, using a 24-hour clock.
   • Work Days — Select the checkbox beside each weekday that the contact is in office.
7. In the Service Access section, select the checkbox beside the name of the service that the client should have access to.
   For more information, see Service access options.
8. Click Create New Contact.
   The contact profile is saved. The system also creates a ticket with a summary of the changes you made to your organization profile.