Onboarding and Self-Service

ServiceNow Tickets

Updated Dec 22, 2023

Create a ServiceNow ticket for Arctic Wolf

After you have configured the ServiceNow integration, you can create a ticket for any incident.

Note: The email address of the person creating the ticket in ServiceNow must be listed as a contact of your organization with Arctic Wolf®.

  1. Sign in to your ServiceNow instance.

  2. Click All > Incident > Create New, and then configure these settings:

    • Caller — Enter AWN Integration.

    • Company — Enter the organization that this incident relates to.

    • Configure the remaining fields as appropriate.

      See Create an incident for more information.

  3. If you included attachments, make sure that the total attachment size is less than 50 MB.

  4. Click Submit.