Exciting news! We are redesigning the Arctic Wolf Help Documentation site to provide a better user experience. Our new site will launch on May 1, 2024.

Managed Security Awareness


Managed Security Awareness Portal User Guide

Updated Mar 18, 2024

Manage users with a CSV file

Note: These instructions only apply if your organization manages Arctic Wolf Managed Security Awareness® (MA) users with a CSV file. If your organization uses Google Workspace® or Microsoft Entra ID (formerly Azure AD)®, see Manage users with Google Workspace or Manage users with Microsoft Entra ID or Microsoft 365 Active Directory.

You can add or remove users with a CSV file if you used a CSV file to enroll users into your MA program. You can also use this method to temporarily remove users from the MA program.

Before you begin

Steps

  1. Clear the Active Users list.
  2. Edit the CSV file.
  3. Upload the updated CSV file.

Step 1: Clear the Active Users list

  1. In a new browser tab, sign in to the MA Portal.

  2. Click Settings > User Management.

  3. On the Active Users List, click Clear.

    Note: If you click Cancel, the Active Users List will not be cleared and no changes will be made.

    The New Integration screen opens.

Step 2: Edit the CSV file

  1. Open the Active Users List or the saved CSV file.

  2. Do one of these actions:

    • To add a new user or admin to the MA program, add a new row and provide the user or admins details in the FirstName, LastName, and Email columns.
    • To remove a user or admin that is no longer participating in the MA program, remove the row for that user or admin.
  3. Save the changes.

Step 3: Upload the updated CSV file

  1. Return to the MA Portal browser tab.

  2. In the New Integration section, in the Integration Type list, select CSV Upload.

  3. Click Choose File.

  4. Select the CSV file from your computer.

  5. Click Open.

    The CSV file is uploaded and populates a list of users.

  6. Review the list of users, and then click Submit.

    Note: Make sure that existing users and admins are included in the CSV file.

    The Active User List populates and shows the latest upload date and time. The Active User List can take up to 15 minutes to run. Do not close the browser tab until the list has updated.