Exciting news! We are redesigning the Arctic Wolf Help Documentation site to provide a better user experience. Our new site will launch on May 1, 2024.

Managed Security Awareness

Managed Security Awareness Portal User Guide

Updated Apr 4, 2024

View reported emails

On the Reported Emails tab, you can view a list of emails that were reported as suspicious, the date and time that they were reported, and the user who reported the email. You can also use the acknowledge checkbox to mark emails as reviewed.

  1. Sign in to the MA Portal.

  2. If you are a Managed Service Provider (MSP), search for the desired customer account, and then click View.

  3. Click Reported Phishing.

  4. Click the Reported Emails tab.

    The reported emails table includes this information:

    • Date Reported — Date and time the email was reported as phishing.

    • Reporter — Email address of the user who reported the email as phishing.

    • Graph Message ID — The unique message ID of the email reported as phishing.

      See Track a suspicious email using a Graph Message ID for more information.

    • From Address — Email address of the user who sent the email.

    • Subject ‐ Content from the Subject field of the email.

    • Threat level (MA+ customers only) — Associated threat level category of the email:

      • Low — The emails do not contain any data points that indicate phishing. These items were likely reported in error.
      • Medium — The emails contain one or more data points that could indicate phishing. Arctic Wolf recommends reviewing these items.
      • High — The emails contain multiple data points that are a strong indicator of phishing. Arctic Wolf recommends reviewing these items immediately.

      Tip: Click Low, Medium, or High to filter the list by threat level type.

    • Acknowledge — The email has been reviewed by an Arctic Wolf Managed Security Awareness® (MA) Portal administrator in your organization. Arctic Wolf recommends that the Reported Emails list is regularly reviewed for patterns to keep your organization protected.

  5. (Optional) In the Search field, enter a parameter to filter the entries. For example, a specific date.

  6. (Optional) Click a column heading to sort data by a specific column.

  7. (Optional) In the Show list, select a different value to change the number of listed entries. The default list view shows 10 entries.

  8. (Optional) Click Next or Previous to navigate between search result pages.