Managed Security Awareness Initial Setup - Step 3

Updated Jan 4, 2024

Add the MA IP address to Microsoft Exchange allowlists

You can use Microsoft Exchange® to allowlist the MA program IP address and headers, and any applicable third-party IP addresses that are used during spam filtering. For example, a static IP address or a range of IP addresses that are assigned to you by your third-party provider.

Requirements

Before you begin

Steps

  1. Allowlist the MA IP address in Microsoft Exchange.
  2. Bypass clutter and spam filtering in Microsoft Exchange.
  3. (Optional) Enable a bypass spam filtering policy.

Step 1: Allowlist the MA IP address in Microsoft Exchange

  1. Sign in to your Microsoft Outlook administrative portal.

  2. Click Apps > Admin.

  3. In the navigation menu, in the Admin centers section, click Exchange.

  4. In the protection section, click connection filter.

  5. Click to edit the default connection filter policy.

  6. In the sidebar, click connection filtering.

  7. In the IP Allow list section, click +.

  8. On the Add allowed IP address page, enter the MA IP address.

  9. Click OK, and then click Save.

  10. Make sure your settings work correctly. Send a test MA phishing simulation email to yourself or admins:

    1. In the MA Portal menu, click Administration Dashboard.
    2. Click the User Information tab.
    3. Click Send Test Email.

      Note: To preview the test email, see Email templates. If your test email is not received, verify the steps above, and then send another test email. If you continue to experience issues with receiving test emails, contact your Concierge Security® Team (CST) at security@arcticwolf.com for assistance.

    See Send a test email for more information.

Step 2: Bypass clutter and spam filtering in Microsoft Exchange

  1. Sign in to your Microsoft Outlook administrative portal.
  2. In the Apps section, click Admin.
  3. In the navigation menu, in the Admin centers section, click Exchange.
  4. In the sidebar, click mail flow.
  5. In the rules tab, click + to expand the menu, and then click Bypass spam filtering.
  6. In the Name field, enter a name. For example, Bypass clutter and spam filtering by IP address.
  7. In the Apply this rule if menu, select The sender > IP address is any of these ranges or exactly matches.
  8. Enter the MA IP address, and then click OK.
  9. In the Do the following menu, click Modify the message properties > set a message header.
  10. Click Enter text to set the message header, and then enter X-ArcticWolf.

    Tip: This field is case-sensitive.

  11. Click OK.
  12. After to the value, click Enter text to set the value, and then enter Arctic Wolf.
  13. Click OK.
  14. Click add action.
  15. In the Do the following menu, select Modify the message properties > Set the spam confidence level (SCL) to > Bypass spam filtering.
  16. Click Save.
  17. Make sure your settings work correctly. Send a test MA phishing simulation email to yourself or admins:
    1. In the MA Portal menu, click Administration Dashboard.
    2. Click the User Information tab.
    3. Click Send Test Email.

      Note: To preview the test email, see Email templates. If your test email is not received, verify the steps above, and then send another test email. If you continue to experience issues with receiving test emails, contact your CST at security@arcticwolf.com for assistance.

Step 3: Enable a bypass spam filtering policy

  1. Sign in to your Microsoft Outlook administrative portal.
  2. In the Apps section, click Admin.
  3. In the navigation menu, in the Admin centers section, click Exchange.
  4. In the sidebar, click mail flow.
  5. In the rules tab, click + to expand the menu, and then click Bypass spam filtering.
  6. In the Name field, enter a name. For example, Arctic Wolf junk filter.
  7. In the Apply this rule if menu, click The Sender > IP address is any of these ranges or exactly matches.
  8. Enter the MA IP address, and then click OK.
  9. In the Do the following menu, select Modify the message properties > set a message header.
  10. Click Enter text to set the message header, and then enter X-ArcticWolf.
  11. Click OK.
  12. After to the value, click Enter text to set the value, and then enter Arctic Wolf.
  13. Click OK.
  14. Click Save.
  15. In the Properties of this rule section, select a Priority value.
  16. Make sure your settings work correctly. Send a test MA phishing simulation email to yourself or admins:
    1. In the MA Portal menu, click Administration Dashboard.
    2. Click the User Information tab.
    3. Click Send Test Email.

      Note: To preview the test email, see Email templates. If your test email is not received, verify the steps above, and then send another test email. If you continue to experience issues with receiving test emails, contact your CST at security@arcticwolf.com for assistance.

Next steps