Creating Arctic Wolf Security Operations Warranty Claims

Overview Direct link to this section

This guide outlines how to make a claim against the Arctic Wolf® Security Operations Warranty program, if you believe that you suffered from a cybersecurity event.

The Security Operations Warranty program is available to Arctic Wolf customers who have opted-in to this program and purchased the following services:

• Managed Detection and Response (MDR)
• Managed Risk (MR) or Managed Security Awareness® (MA)

For more information on your coverage, email warranty@arcticwolf.com or contact your Customer Success Manager.

All eligible customers are subject to the complete and accepted terms, and conditions of the program, which may change from time to time. For more information, see the Arctic Wolf website.

Before you begin Direct link to this section

If you have opted-in to the Incident Response (IR) Retainer service or purchased IR Jumpstart Retainer, ensure that you have first created an incident response case with Arctic Wolf before making a cybersecurity event claim.

Making a cybersecurity event claim Direct link to this section

To make a claim after you have suffered a cybersecurity event:

1. Notify your cyber insurance provider — Arctic Wolf Security Operations Warranty is not insurance and does not replace insurance. Your cyber insurer may have important notification requirements.

2. Consider the following limitations related to cybersecurity claims:

   • Only one claim is eligible during each contract year with Arctic Wolf.

   • You must file claims with the cyber insurance provider within 48 hours of incident discovery of the event that triggers the claim.

   • As the program participant, you must have a reasonable belief that your covered losses resulting from the event are at least $5,000 USD.

3. Email arcticwolf@cysurance.com to start the claims process and:

   1. Include your Arctic Wolf ticket number in the subject, if applicable.
   2. (Optional) Copy warranty@arcticwolf.com.

4. Prepare to share supporting logs or other information to validate the event and associated damages.

   Note: You have 15 days after discovery to provide Cysurance with information to validate the claim.

   • Update your Arctic Wolf ticket to request the necessary logs for Cysurance. Arctic Wolf will help prepare the data in a folder that you can share with Cysurance.

   • If you request it, Arctic Wolf will use reasonable efforts to provide you with additional supporting data.

5. Respond promptly to Cysurance with any other requested information.