Exciting news! We are redesigning the Arctic Wolf Help Documentation site to provide a better user experience. Our new site will launch on May 1, 2024.

Cyber JumpStart Portal Administration

Updated Feb 20, 2024

Cyber JumpStart Portal user management

As an Incident Response (IR) JumpStart customer, you can manage users and permissions in the Cyber JumpStart Portal. Managed Service Providers (MSPs) can manage users on behalf of customers. See Cyber JumpStart Portal administration for MSPs for more information.

Note: This is only available to broker program users who do not subscribe to other Arctic Wolf services. If you have a subscription to any other Arctic Wolf® service, you can manage users and permissions in the Arctic Wolf Unified Portal. See Arctic Wolf Contact Management for more information.

You can assign users one of these permissions options:

Add a Cyber JumpStart Portal user

  1. Sign in to the Cyber JumpStart Portal.

  2. In the navigation menu, click Users.

  3. Click Add User.

  4. Configure these settings:

    • First — Enter the first name of the user.
    • Last — Enter the last name of the user.
    • Email — Enter the email of the user.
    • User Permission — Select the permission level for the user.
  5. Click Save.

    The user receives an email invitation. When the user accepts the invitation, they move from the Pending Invites section to the Active Users section.

  6. (Optional) Click Resend Invite to send another invitation email to the user.

Edit Cyber JumpStart Portal user permissions

Note: You cannot edit some user data. For example, a name or email.

  1. Sign in to the Cyber JumpStart Portal.
  2. In the navigation menu, click Users.
  3. Click for the user whose permissions you want to edit.
  4. In the User Permission list, select a permissions level.
  5. Click Save.

Delete a Cyber JumpStart Portal user

  1. Sign in to the Cyber JumpStart Portal.

  2. In the navigation menu, click Users.

  3. Click for the user that you want to remove.

  4. Click Delete.

    The Confirmation dialog appears.

  5. Click Yes.

Cyber JumpStart Portal administration for MSPs

MSPs can perform additional actions to view and manage the customer profiles in the Cyber JumpStart Portal. MSP users have Super Admin permissions and can perform any of the tasks in Cyber JumpStart Portal user management.

Add or remove customer profiles

Generally, customers are added automatically when you purchase the IR JumpStart Retainer for a customer or removed automatically when the plan expires. If needed, contact your Concierge Security® Team (CST) at security@arcticwolf.com to add or remove customer profiles from the Cyber JumpStart Portal.

Change customer profiles

MSP users can change the customer profile that they view in the Cyber JumpStart Portal.

  1. Sign in to the Cyber JumpStart Portal.
  2. In the menu bar, click .
  3. In the profile menu, click the name of the active customer profile.
  4. Select the target customer profile.