Cyber JumpStart Portal user management

As an Incident Response (IR) JumpStart customer, you can manage users and permissions in the Cyber JumpStart Portal. Managed Service Providers (MSPs) can manage users on behalf of customers. See Cyber JumpStart Portal administration for MSPs for more information.

You can assign users one of the following permissions options:

• Read — Grants read access to most data in the organization, but doesn’t allow users to edit this data.
• Read/Write — Grants read and edit access access to most data in the organization.
• Super Admin — Grants complete access to data and user management.

Add a Cyber JumpStart Portal user

1. Sign in to the Cyber JumpStart Portal.

2. In the side navigation, click Users.

3. Click Add User.

4. Complete the following fields:

   • First — Enter the first name of the user.
   • Last — Enter the last name of the user.
   • Email — Enter the email for the user.
   • User Permission — Select the permission level for the user.

5. Click Save.

   The user receives an email invitation. Once the user accepts the invitation, they move from the Pending Invites section to the Active Users section.

6. (Optional) Click Resend Invite to send another invitation email to the user.

Edit Cyber JumpStart Portal user permissions

1. Sign in to the Cyber JumpStart Portal.
2. In the side navigation, click Users.
3. Click for the user whose permissions you want to edit.
4. Select the permissions level from the User Permission dropdown list.
5. Click Save.

Delete a Cyber JumpStart Portal user

1. Sign in to the Cyber JumpStart Portal.
2. In the side navigation, click Users.
3. Click for the user that you want to delete.
4. Click Delete.
5. In the confirmation dialog, click Yes.

Cyber JumpStart Portal administration for MSPs

MSPs can perform additional actions to view and manage the customer profiles in the Cyber JumpStart Portal. MSP users have Super Admin permissions and can perform any of the tasks covered in Cyber JumpStart Portal user management.

Add or remove customer profiles

In general, customers are added and removed automatically when you purchase the IR JumpStart Retainer for a customer or when the plan expires. If otherwise:

• Contact your Concierge Security® Team (CST) to add or remove customer profiles from the Cyber JumpStart Portal.

Change customer profiles

MSP users can change the customer profile that they view in the Cyber JumpStart Portal.

1. Sign in to the Cyber JumpStart Portal.
2. Click in the header bar to access the profile dropdown menu.
3. Click the name of the active customer profile.
4. Select the target customer profile.