View MA email templates

Managed Security Awareness® (MA) users and program administrators receive various MA emails each program cycle. As an MA administrator, you can view and configure these email templates in the MA Portal.

  1. Sign in to the MA Portal.
  2. In the menu bar, click Administration Dashboard.
  3. In the Email Templates/Private Labeling section, select an email template to view.
    Note:

    For more information about configuring email templates or private labeling, see Configure MA email template languages and Customize MA emails using private labeling.

    These MA email templates are available:

    Email template

    Description

    Awareness Session Link

    The email that users receive when a microlearning awareness session or quiz is assigned.

    QuickStart Session Link

    The first email that users receive after the MA program is activated. The email includes a URL to the QuickStart session, which is an introduction to the Arctic Wolf program.

    Email Test Session Link

    An email that your onboarding project manager sends before the MA program starts to verify that your corporate email allowlist is configured to allow MA email notifications.

    Admin Status Report

    A periodic email provides an overview of user participation in the MA program. Only MA program administrators receive this email.

    User Status Report — Positive

    A periodic email that provides users a summary of their participation in the MA program. Users receive this email if all training assignments are complete.

    User Status Report — Low

    A periodic email that informs users that they have incomplete sessions. Included in the email are the number of incomplete sessions and links to the outstanding sessions. Administrators configure the threshold that determines when the email is sent to users.

    User Status Report — Moderate

    A periodic email that informs users that they have incomplete sessions. Included in the email are the number of incomplete sessions and links to the outstanding sessions. Administrators configure the threshold that determines when the email is sent to users.

    User Status Report — High

    A periodic email that informs users that they have incomplete sessions. Included in the email are the number of incomplete sessions and links to the outstanding sessions. Administrators configure the threshold that determines when the email is sent to users.