Arctic Wolf Unified Portal TicketsUpdated Dec 19, 2023
If you have a file that you suspect is malicious, you can compress the file with password protection and send it to Arctic Wolf for review.
Note: Do not send Arctic Wolf raw suspicious files. Our email clients, file hosting clients, and ticket clients have security filtering, so we will not receive the file.
- Compress the potentially malicious file into a zip file.
- Protect the zip file with this password:
Tip: Some compression tools include password configuration under encryption settings.
- Send the zip file to Arctic Wolf through the Unified Portal or ask your Concierge Security® Team (CST) for an Egnyte upload URL.