Onboarding and Self-Service


Arctic Wolf Unified Portal Tickets

Updated Dec 19, 2023

Send a malicious file to Arctic Wolf for review

If you have a file that you suspect is malicious, you can compress the file with password protection and send it to Arctic Wolf for review.

Note: Do not send Arctic Wolf raw suspicious files. Our email clients, file hosting clients, and ticket clients have security filtering, so we will not receive the file.

  1. Compress the potentially malicious file into a zip file.
  2. Protect the zip file with this password: infected.

    Tip: Some compression tools include password configuration under encryption settings.

  3. Send the zip file to Arctic Wolf through the Unified Portal or ask your Concierge Security® Team (CST) for an Egnyte upload URL.